Client Support Representative II (Fintech)

TL;DR

Client Support Representative II (Fintech): Providing technical support and education for financial institutions regarding bill pay solutions with an accent on issue resolution, site navigation, and effective communication. Focus on delivering high-quality customer service via phone and chat while maintaining detailed documentation of technical issues.

Location: Must live within approximately a 70-mile radius of Louisville, KY

Salary: $38,650–$58,150

Company

hirify.global is a technology company providing innovative solutions for community banks and credit unions to deliver seamless and secure digital banking experiences.

What you will do

• Provide level one troubleshooting for iPay products by assessing and documenting issues.
• Communicate with financial institution clients via phone and chat to resolve navigation and usage questions.
• Research technical issues to expand the internal knowledge base and improve support quality.
• Maintain detailed records of client interactions and escalate complex issues as necessary.
• Participate in ongoing training to stay updated on product changes and system upgrades.

Requirements

• Must live within a 70-mile radius of Louisville, KY
• Minimum 1 year of technical or product support experience in a corporate environment.
• Previous experience working in a call center setting.
• Ability to work shifts between 9:00 AM and 8:00 PM EST.

Nice to have

• Associate or Bachelor’s degree.
• Previous experience working in a bank or credit union.

Culture & Benefits

• Commitment to a culture of inclusion, sustainability, and community impact.
• Comprehensive benefits package supporting physical, mental, and financial health.
• Focus on professional growth and collaborative team environment.
• Modernization-focused workplace helping financial institutions evolve.