Customer Success Support Associate (Fintech)

TL;DR

Customer Success Support Associate (Fintech): Managing inbound customer inquiries for a retirement savings platform with an accent on root cause analysis and high-quality service. Focus on resolving complex account issues through phone, chat, and email while maintaining meticulous documentation.

Location: Lindon, Utah (Hybrid)

Salary: $18.00 - $20.50 per hour

Company

hirify.global is a high-growth fintech company on a mission to make retirement benefits affordable and accessible for small and medium-sized businesses.

What you will do

• Manage a steady volume of inbound customer inquiries via phone, live chat, and email.
• Identify and resolve the root cause of customer needs to ensure first-touch resolution.
• Maintain thorough documentation of all cases, including context and actions taken.
• Collaborate cross-functionally with internal and external partners to solve customer issues.
• Adhere to workforce management schedules and performance standards.

Requirements

• 1+ years of experience in a customer-facing role (support, account management, or call center).
• Ability to work and remain productive in an open-office environment.
• Strong communication skills with confidence, professionalism, and empathy.
• Meticulous attention to detail and strong organizational skills.
• Ability to remain composed and empathetic in high-stress situations.

Culture & Benefits

• 401(k) plan with dollar-for-dollar employer match up to 4%.
• Comprehensive health, dental, and vision insurance.
• Competitive time off and parental leave.
• Enhanced mental health support via Lyra and fertility benefits via Carrot.
• Monthly work-from-home stipend and quarterly lifestyle stipend.