Customer Support Agent (Fintech)

TL;DR

Customer Support Agent (Fintech): Handling inbound calls and processing insurance policy changes for car owners with an accent on policy management and customer retention. Focus on resolving complex coverage queries and minimizing policy cancellations.

Location: Remote (Must be based in Augusta, Buffalo, Dallas, Gilbert, Memphis, Sandy, or Tampa)

Salary: $19 – $21 per hour

Company

hirify.global is a high-growth fintech startup building an AI-powered super app to simplify car ownership.

What you will do

• Respond to inbound calls from existing customers and handle service requests.
• Process policy changes, including adding/removing vehicles, drivers, and lienholder information.
• Assist customers with questions regarding insurance coverages and policy benefits.
• Identify solutions to retain policyholders who are at risk of cancellation.

Requirements

• 2+ years of experience working in a call center environment.
• Ability to multitask and manage multiple competing priorities.
• Strong passion for helping others and providing a high level of care.

Culture & Benefits

• Comprehensive health, dental, and vision coverage with 401K employer matching.
• Flexible scheduling options: choice between a 5-day (8h) or 4-day (10h) workweek.
• Company-provided work equipment for remote operations.
• Full payment for P&C license certification (expected within 60 days of starting).
• Ongoing training and professional mentorship from the leadership team.