Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Providing technical and operational support for financial market customers with an accent on issue resolution, cross-functional coordination, and data quality. Focus on troubleshooting hardware and software issues, maintaining customer databases, and liaising between clients and product development.

Location: Sydney (Hybrid)

Company

hirify.global provides technology and infrastructure for the financial services industry, focusing on empowering others to accomplish more.

What you will do

• Deliver responsive customer service via telephone, email, and web inquiries.
• Maintain Customer Management Database software and ensure extensive follow-up with internal and external customers.
• Conduct research, testing, data quality audits, and documentation projects.
• Act as the primary liaison between customers and Product Development regarding product-related issues.
• Create and publish the Daily CEI and provide accurate event reporting.
• Collaborate across teams to prioritize critical issues and remove operational roadblocks.

Requirements

• Demonstrated customer service experience with excellent communication skills.
• Basic understanding of financial markets, network configurations, and software usage.
• Advanced troubleshooting skills for hardware, network, software, and trading account management.
• Ability to work accurately and quickly in a fast-paced environment.
• Strong technical learning ability to quickly master new industry and product knowledge.
• Technical certification or equivalent work experience.

Culture & Benefits

• Collaborative, engaging, and inclusive work environment.
• Culture focused on empowering associates to be authentic.
• A community that recognizes and celebrates unique perspectives.