Customer Service Agent (Fintech)

TL;DR

Customer Service Agent (Fintech): Managing insurance policy changes and customer inquiries for a high-growth automotive super app with an accent on policy maintenance and customer retention. Focus on resolving complex service requests, navigating 55+ insurance carrier systems, and delivering high-quality support to millions of users.

Location: Must be based in the U.S. (specifically in or near Atlanta, Austin, Las Vegas, Miami, Richmond, Salt Lake City, or Scottsdale).

Salary: $19 – $21 per hour.

Company

hirify.global is a fast-growing fintech startup and the #1 rated AllCar app, leveraging AI to simplify car ownership, insurance, and financing for over 4 million customers.

What you will do

• Respond to inbound calls from existing customers regarding insurance policies.
• Process service requests including adding/removing vehicles, drivers, and updating lienholder information.
• Address customer questions about coverage, benefits, and policy details.
• Actively find solutions to retain policyholders at risk of cancellation.
• Collaborate with a team to ensure high-quality service across 55+ insurance carrier partners.

Requirements

• Must be based in the U.S.
• 2+ years of experience in a call center environment.
• Ability to multitask and manage competing priorities effectively.
• Passion for helping others and providing enthusiastic customer support.
• Willingness to obtain a P&C insurance license within 60 days of starting.

Culture & Benefits

• Comprehensive benefits including medical, dental, and vision coverage.
• 401(K) plan with employer matching.
• Flexible scheduling options (5-day/8-hour or 4-day/10-hour workweeks).
• Ongoing training and mentorship from leadership.
• Equity opportunities included in the total rewards package.