Medical Receptionist (Healthcare)

TL;DR

Medical Receptionist (Healthcare): Managing patient inquiries and scheduling within an EMR system for a mental health clinic with an accent on compassionate communication and HIPAA compliance. Focus on optimizing patient flow, troubleshooting virtual appointments, and ensuring seamless administrative support.

Location: Remote, Must align with Ontario, Canada (Eastern Time) schedule (9:00 AM - 5:00 PM)

Company

hirify.global is a professional services provider specializing in remote staffing and administrative support.

What you will do

• Handle inbound patient calls with empathy and professionalism to provide first-point-of-contact support.
• Manage appointment scheduling, cancellations, and confirmations within the electronic medical record (EMR) system.
• Guide patients through clinic services, providers, and assessment processes.
• Assist patients with technical troubleshooting for accessing virtual therapy and coaching sessions.
• Maintain strict patient confidentiality and ensure full adherence to HIPAA regulations.
• Collaborate with other administrative team members to ensure continuity of patient service.

Requirements

• Experience in healthcare or mental health settings (preferred).
• Proven background in customer service, reception, or call center administration.
• Strong verbal communication and organizational skills with high attention to detail.
• Proficiency in using Electronic Medical Record (EMR) systems (preferred).
• Ability to work independently and efficiently in a remote environment.
• Strict alignment with the Ontario, Canada (Eastern Time) work schedule (Monday-Friday, 9 AM - 5 PM).

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance available for eligible locations.
• Standard 40-hour work week with paid 30-minute breaks.