Associate Client Success Partner

TL;DR

Associate Client Success Partner (Client Success): Supporting the management of client accounts for career marketplaces with an accent on client experience and account health. Focus on CRM documentation, shadowing senior partners, and developing product expertise to eventually manage an independent book of business.

Location: Des Moines, IA

Salary: $40,000 - $50,000 USD per year plus 10% annual bonus

Company

hirify.global, Inc. is the parent company of career marketplaces Dice and ClearanceJobs, connecting candidates with career resources and opportunities.

What you will do

• Shadow Senior Client Success Partners on client calls and participate in prep and debriefs.
• Maintain CRM documentation and account records using Salesforce and ClearanceJobs Admin.
• Prepare client-facing materials, meeting agendas, and follow-up documentation.
• Complete onboarding training modules and product certifications.
• Develop understanding of account health signals, risk indicators, and expansion opportunities.
• Practice client-facing skills through structured role-plays to transition into account ownership.

Requirements

• High school diploma required
• Clear, professional written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Collaborative, coachable mindset with a commitment to growth.
• Working knowledge of Microsoft Office.

Nice to have

• Bachelor’s degree or equivalent experience.
• Prior experience in customer support, administrative, or client-facing roles.
• Early exposure to sales concepts or data-driven thinking.
• Familiarity with or curiosity about AI tools in business.

Culture & Benefits

• Comprehensive health benefits including medical, dental, vision, FSA, and HSA.
• Financial security with 401(k) match and performance bonuses.
• Professional growth via education assistance and learning & development.
• Generous paid time off, parental leave, and flexible summer hours.
• Supportive "One Team" culture with social and giving events.