Client Relationship Associate

TL;DR

Client Relationship Associate (Sales): Managing a dedicated portfolio of business clients to ensure service delivery, retention, and growth with an accent on proactive account health monitoring and cross-functional collaboration. Focus on building long-term partnerships, resolving recurring issues, and bridging the gap between client needs and internal technical teams.

Location: Must be a resident of the Greater Seattle area. This is a hybrid role requiring occasional travel to client meetings and events.

Salary: $65,000 – $80,000 per year

Company

hirify.global is a Managed Service Provider established in 2007, dedicated to providing IT infrastructure management for small- to mid-sized businesses.

What you will do

• Serve as the primary point of contact for a dedicated portfolio of clients.
• Drive retention and identify opportunities to expand service value.
• Proactively monitor account health to spot risks and resolve issues before they escalate.
• Act as a bridge between client feedback and internal technical teams.
• Coordinate initiatives across Project Management, Sales, and Leadership departments.
• Maintain accurate client documentation, account records, and technical configurations.

Requirements

• Must be a resident of the Greater Seattle area.
• Prior experience in a B2B customer service or business development role.
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Proven ability to work effectively in a remote/hybrid environment with strong organizational habits.
• Proficiency with CRM platforms such as AutoTask or ConnectWise.
• Ability to work cross-functionally with technical and sales teams.

Nice to have

• Technical literacy in server technologies, network infrastructure, and cloud technology.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) plan with 4% company matching and immediate vesting.
• Quarterly bonus eligibility up to 4% based on KPIs.
• Generous PTO, paid holidays, and dedicated birthday/floating holidays.
• Educational reimbursement for certifications and training resources.