Account Manager

TL;DR

Account Manager (SaaS): Oversee and grow an assigned client portfolio by delivering exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals with an accent on account reviews, tailored product demonstrations, and multi-year commitment expansion. Focus on aligning client goals with products and services while maintaining accurate CRM records and sharing customer-driven feedback to shape the product roadmap.

Location: Fort Lauderdale, Florida, United States

Salary: $70,000 - $85,000 USD

Company

hirify.global provides autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education.

What you will do

• Collaborate with Sales and Customer Success to communicate hirify.global’s value and drive business growth.
• Run regular business reviews to stay aligned with clients as they scale.
• Partner with clients to understand goals and map them to products and services.
• Deliver tailored product demonstrations and presentations for client needs.
• Support renewals, emphasizing growth and multi-year commitments when necessary.
• Maintain accurate CRM records and provide proactive feedback on product insights and market trends.

Requirements

• At least 5 years of experience in a SaaS Sales environment as an account manager.
• Strong written and verbal communication skills with excellent attention to detail and follow-through.
• Experience using Sales CRM tools such as Salesforce (or similar).
• Ability to understand a client’s business and educate customers on how hirify.global supports their outcomes.
• Comfort with discovery questions to uncover account needs and drive alignment.
• Ability to thrive in a fast-changing environment with aggressive goals.

Culture & Benefits

• Hybrid work schedules with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy.
• Comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave for full-time employees.
• Career development support and wellness programs.
• Community engagement opportunities through CR Cares™.

Hiring process

• Interviews to evaluate account management experience, communication skills, and fit for a fast-changing sales environment.
• Discussion of how experience with CRM, renewals, and client growth will apply to the assigned portfolio.