Mobile & PC Rollout Support Specialist (IT Support)

TL;DR

Mobile & PC Rollout Support Specialist (IT Support): Deploying corporate iPhones and laptop setups to assist employees with device migration with an accent on user onboarding and configuration. Focus on providing white-glove onsite support, troubleshooting authentication issues, and ensuring seamless hardware transition.

Location: Milton Keynes (3-4 days onsite)

Company

A delivery and search consultancy focusing on IT staffing and rollout support.

What you will do

• Deploy corporate iPhones and laptop devices as part of a large-scale rollout programme.
• Provide onsite "white glove" assistance for device migration, setup, and onboarding.
• Troubleshoot critical access issues including MFA, OTP, login, and email configuration.
• Guide non-technical users through the migration process step-by-step.
• Track all issues and requests via internal ticketing systems.
• Collaborate with internal IT teams to ensure successful delivery of the rollout project.

Requirements

• Experience in IT support, desktop support, or device rollout environments.
• Proficiency in supporting corporate mobile devices, specifically iOS.
• Experience with laptop/device migrations or refresh projects.
• Strong face-to-face end-user support and communication skills.
• Must be able to work onsite in Milton Keynes 3-4 days per week.

Nice to have

• Exposure to MDM tools such as Intune or Jamf.

Culture & Benefits

• Hands-on role in a fast-paced, high-impact deployment environment.
• Opportunity to support a large-scale corporate technology transition.
• Focus on delivering a premium user experience during hardware changes.