Systems & Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Systems & Support Engineer (IT/SaaS): Providing front-line technical support and managing cloud infrastructure for a global, remote-first team with an accent on endpoint security and automation. Focus on maintaining Windows and macOS environments, administering identity platforms like Okta and Entra ID, and ensuring seamless IT operations for the EMEA region.
Location: Must be based in Spain
Company
is an ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite.
What you will do
- Provide L1 and L2 technical support for Windows and macOS environments via ticketing, chat, and video.
- Manage the full lifecycle of EMEA support requests, including onboarding, offboarding, and device provisioning.
- Administer identity and collaboration platforms including Okta, Entra ID, Google Workspace, and Microsoft 365.
- Secure and manage corporate endpoints using Microsoft Intune and Jamf.
- Maintain cloud infrastructure across AWS and Azure environments.
- Develop automation scripts and self-service workflows to improve operational efficiency.
Requirements
- Must be based in Spain
- 5+ years of experience in IT support or systems administration, ideally in a global SaaS organization.
- Strong troubleshooting expertise in both Windows and macOS environments.
- Hands-on experience with Microsoft Intune, Jamf, Okta, and Microsoft Entra ID.
- Working knowledge of AWS and Azure cloud infrastructure.
- Understanding of security best practices, including MFA, least privilege, and GDPR compliance.
Nice to have
- AWS Cloud Practitioner or Azure Administrator Associate certifications.
- Okta Certified Professional or Jamf Certified Associate.
- Experience with iPaaS platforms or AI-powered service desk tools.
- CompTIA A+ or Network+ certification.
Culture & Benefits
- Fully remote, global team environment with high autonomy.
- Focus on high-trust flexibility rather than micro-management.
- Opportunities for professional evolution in a fast-paced SaaS environment.
- Commitment to diversity, equity, and inclusion.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →