Senior Consultant, Clinical Operating System (cOS)

Location: Remote in the U.S.; approximately 80% travel, typically Monday–Thursday onsite with a primary U.S. client

Salary: $116,000–$160,000 base annually, plus a discretionary bonus or commission and benefits.

Company

Healthcare experience measurement, data analytics, and insights provider helping health systems improve patient, employee, and organizational experiences through technology, data, and consulting expertise.

What you will do

• Lead clinical Operating System engagements through assessment, implementation, go-live, sustainment, and evolution.
• Coach unit, department, hospital, and system leaders on standard work, daily management routines, and adoption.
• Translate the methodology into observable behaviors that improve reliability, accountability, and frontline engagement.
• Partner onsite with clinical, operational, quality, safety, patient experience, and executive leaders.
• Embed dashboards, rounding tools, escalation workflows, event reporting, and reliability metrics into clinical workflows.
• Work with product, engineering, and analytics teams to identify adoption barriers, workflow improvements, automation, integrations, and opportunities to scale the new service line.

Requirements

• 7+ years of experience in acute care, including operations, clinical transformation, performance improvement, or high-reliability environments.
• Experience leading operational change in clinical settings and implementing change rather than only advising.
• Deep experience with daily management systems such as tiered huddles, leader rounding, visual management, escalation pathways, and standard work.
• Understanding of how products, data, dashboards, workflow tools, and integrations influence adoption.
• Ability to coach leaders from frontline managers through senior executives and work in active clinical environments.
• Bachelor’s degree required, with strong communication, facilitation, systems-thinking, adaptability, and relationship-building skills.

Nice to have

• Experience across patient experience, employee experience, safety, and quality solutions.
• Background as a technology-oriented healthcare operator or implementation leader.

Culture & Benefits

• Work on long-term transformation engagements with direct impact on patients, families, clinicians, and healthcare leaders.
• Help build a new technology-enabled healthcare service line, including playbooks, tools, and repeatable delivery models.
• Collaborate across clinical operations, safety, quality, experience, engagement, product, engineering, and analytics.
• Competitive benefits package and eligibility for a discretionary bonus or commission tied to achieved results.
• Inclusive workplace with reasonable accommodations available during the hiring process.