Service and Operations Strategy Consultant (AI)

Location: New York, hybrid

Salary: $103,450–$169,960 per year, plus potential incentive compensation

Company

hirify.global provides financial protection and retirement solutions and supports employee development, well-being, inclusion, and community engagement.

What you will do

• Analyze operations, customer journeys, service demand, channel performance, cost drivers, and transformation opportunities.
• Evaluate automation, digital containment, workflow optimization, and AI-enabled solutions, including requirements, vendor assessment, and impact sizing.
• Develop business cases, roadmaps, operating-model requirements, and implementation plans with technology, finance, customer experience, and operations partners.
• Assess outsourcing, managed service, nearshore, offshore, and hybrid delivery models through cost-benefit, risk, and transition analysis.
• Define KPIs, success measures, and reporting for transformation initiatives while coordinating timelines, dependencies, workshops, and stakeholder decisions.
• Monitor market trends, emerging technologies, competitive practices, and customer behavior to keep the operations strategy current.

Requirements

• Bachelor’s degree required.
• 5+ years of experience in management consulting, corporate or business strategy, operations strategy, transformation, or business process improvement.
• Strong analytical and project management skills, including data analysis, business-case development, and executive-ready materials.
• Experience with operating-model transformation, automation, and AI platforms used to modernize processes.
• Ability to work independently, communicate complex topics clearly, manage ambiguity, and align cross-functional stakeholders.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Nice to have

• Familiarity with contact centers, workforce planning, operations, and service functions.

Culture & Benefits

• Support for professional and personal goals through skill-building and leadership development.
• Philanthropic opportunities and a focus on building communities.
• Contemporary, supportive, flexible, and inclusive benefits and resources.
• Full-time employees are eligible for company benefits.