Medical Customer Engagement – Omnichannel Manager

Location: Hybrid role based in Princeton, New Jersey; Philadelphia, Pennsylvania; or New York, New York. Work includes a combination of home working and on-site presence at client or hirify.global offices, with travel required for client-facing work.

Salary: $200,000–$229,500 per year

Company

hirify.global is a management consulting and technology firm that combines data, science, technology, and human ingenuity to develop solutions for patients, caregivers, consumers, and life sciences clients.

What you will do

• Lead multiple client engagements spanning medical engagement strategy, technology, analytics, and implementation.
• Shape Medical Customer Engagement and Omnichannel solutions in partnership with practice leadership and Products and Platforms teams.
• Lead large-scale pharmaceutical medical engagement programs across business development, sales, demand management, and delivery.
• Implement hirify.global platform solutions and custom capabilities, including real-world data solutions, segmentation, orchestration engines, and content and channel integrations.
• Build senior client relationships, provide strategic thought leadership, and act as a trusted advisor.
• Coach cross-functional teams, coordinate global delivery, identify new opportunities, and develop proposals and presentations.

Requirements

• MBA from a top university is strongly preferred, with strong academic performance.
• Approximately 10+ years of management consulting experience, preferably in healthcare or pharmaceuticals.
• Experience selling, leading, and managing large-scale capability programs and solutions.
• Understanding of Medical Affairs and experience supporting Medical Affairs services and solutions.
• Experience with solution or product development, omnichannel strategy, implementation roadmaps, operating models, analytics, AI, and digital transformation.
• Fluency in English and authorization to work in the United States without current or future employer sponsorship are required.

Culture & Benefits

• Hybrid working model combining home working with on-site presence at client and hirify.global offices.
• Cross-functional skills development, custom learning pathways, and milestone training programs.
• Internal mobility opportunities through individual contribution and role expansion paths.
• Comprehensive rewards supporting health and well-being, financial security, time away, and professional development.
• Collaborative culture with opportunities to work across different environments and cultures.

Hiring process

• Submit an online application with a full set of official or unofficial transcripts.