People & Culture Operations Partner

TL;DR

People & Culture Operations Partner (HR/People Ops): Supporting leaders and employees across Customer Success and other commercial functions with an accent on employee relations, performance conversations, and organisational change. Focus on building a scalable, efficient and AI-enabled People operating model while improving people processes and workflows.

Location: UK, United Kingdom (Hybrid)

Company

hirify.global builds HR technology to help teams improve the employee experience.

What you will do

• Partner with managers and directors across Customer Success and other business functions.
• Coach leaders on employee relations matters, performance management, and people-related challenges.
• Support organisational change initiatives, restructures, and workforce planning.
• Manage employee lifecycle activities (onboarding, offboarding, and day-to-day people operations).
• Improve People processes by simplifying workflows and increasing operational efficiency.
• Use people data and insights to identify trends and support decision-making, including supporting automation and AI initiatives.

Requirements

• Experience in a People Partner, HR Business Partner, HR Generalist, or People Operations role.
• Strong employee relations experience and a solid understanding of UK employment law.
• Experience coaching managers through performance and people-related challenges.
• Ability to build credibility and influence stakeholders across different levels in an organisation.
• Experience operating in a matrix environment.
• Strong communication and relationship-building skills with high ownership and accountability.

Nice to have

• Experience in a SaaS, technology, or high-growth environment.
• Experience supporting Customer Success, Sales, Marketing, or broader Go-To-Market teams.
• Exposure to organisational scaling, transformation, or change programmes.
• Experience leveraging HR technology to improve employee experience and operational efficiency.
• Interest in AI, automation, and scalable People practices.

Culture & Benefits

• Flexible hybrid working: 2 days per week from the London office and 3 days from home.
• Temporary remote work from anywhere for up to 2 months per year.
• 25 days annual leave plus quarterly company-wide Bob Balance Days and your birthday off.
• Wellness allowance (cash benefit) and UnMind membership and wellness benefits.
• Work from home office set-up allowance and dog-friendly London office.
• Competitive compensation and pre-IPO equity.

Hiring process

• Interviews focused on employee relations, performance coaching, and People operations/process improvement experience.
• Discussions with stakeholders to assess collaboration style and ability to influence in a matrix environment.