Technical Support - Helpdesk Support Specialist I

Location: Redstone Arsenal, Huntsville, Alabama, United States; onsite at the customer site 5 days a week

Company

hirify.global provides technology and IT support services for national security and critical civilian missions.

What you will do

• Provide first-level support to end users for PC, server, mainframe, hardware, software, and business application issues.
• Diagnose and resolve computer hardware, software, printing, telecommunications, mobility, and specialized equipment problems.
• Respond to phone and email requests, guide customers through solutions, maintain call logs, and escalate complex issues.
• Install, configure, modify, clean, and support computer hardware and software, including VDI environments and remote desktop connections.
• Create training manuals, user guides, fixes, and knowledge base articles, and train users on new equipment and software.
• Collaborate with network services, software engineering, application development, and other support teams to restore service and resolve core problems.

Requirements

• Ability to obtain a Secret Clearance; Interim Secret required to start on day one.
• DoD IAT Level II certification — Security+ CE required.
• High school completion and less than 2 years of experience, or equivalent relevant work experience.
• Proficiency with ITSM systems such as ServiceNow, Remedy, or similar platforms.
• Experience with Active Directory account creation and management, print server administration, multifunction devices, software troubleshooting, remote desktop support, and VDI.
• Strong customer service, communication, problem-solving, escalation, and security policy skills.

Culture & Benefits

• Onsite work in a general office environment at the customer site.
• Culture centered on helpfulness, honesty, humility, eagerness, teamwork, and a strong work ethic.
• Support for national security and critical civilian missions.