Help Desk Technician

Location: Onsite in Arlington, Virginia (Pentagon); the posting also lists Defense Blvd, Washington, DC.

Salary: $60,000–$90,000 per year

Company

hirify.global is a government technology solutions provider supporting national security and national resilience programs for U.S. federal agencies.

What you will do

• Provide advanced technical support and maintain the operational readiness of critical network infrastructure.
• Diagnose and resolve complex hardware and software issues on NMCI and Nautilus assets and networks.
• Troubleshoot VLANs and port activations.
• Configure and troubleshoot printers, CAT5-6 and fiber connections, and video teleconferencing systems.
• Handle high-level escalations while answering customer calls, resolving IT tickets, and delivering Tier 3 help desk support.

Requirements

• Secret clearance required.
• At least 7 years of information technology experience.
• Experience working in a help desk environment as part of a team.
• Strong oral and written communication skills and a positive customer-service attitude.
• CompTIA Security+ certification or an equivalent certification meeting DoD 8140/8570.01-M foundational requirements.

Culture & Benefits

• Retirement, deferred compensation, health, and insurance benefits.
• Paid time off, including parental, military, and bereavement leave.
• Eleven paid federal holidays, including five floating holidays.
• Health, dental, life, short-term disability, and long-term disability coverage.
• 401(k) plan with a match that is fully vested after two years, plus FSA, DFSA, and HSA plans.
• Annual tuition and professional development reimbursement.