Help Desk Analyst

Location: Remote; Herndon, Virginia. U.S. Citizenship is required, along with the ability to obtain and maintain an IT-II Non-Critical Sensitive / Tier 3 Public Trust clearance.

Company

hirify.global is a technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience solutions for digital transformation in the federal sector.

What you will do

• Provide technical support and troubleshooting for computer systems, applications, and networks.
• Diagnose hardware and software problems and implement appropriate resolutions.
• Identify, document, and resolve technical issues for end users.
• Escalate complex issues and assist with problem resolution.
• Document incidents, resolutions, and technical procedures.
• Support help desk operations and provide lead or shift-support coverage when needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 2 years of IT help desk, service desk, or technical support experience.
• Strong understanding of computer hardware, software, and application interactions.
• Demonstrated troubleshooting and problem-diagnosis skills.
• Strong verbal communication, reliability, and ability to work effectively in a team.
• U.S. Citizenship and eligibility to obtain and maintain an IT-II Non-Critical Sensitive / Tier 3 Public Trust clearance.

Nice to have

• Experience with Jira, PIEE, or ECWM.
• Help Desk Lead, Shift Lead, Shift Supervisor, or escalation-support experience.
• CompTIA Security+ or another DoD 8570 / 8140-aligned certification.
• Scrum Master experience or certification.
• Federal government or federal contractor experience.

Culture & Benefits

• Collaborative environment focused on innovation, creativity, and continuous learning.
• Comprehensive medical, dental, and vision plans, with employee-only healthcare premiums fully paid.
• Life insurance and flexible combined paid time off.
• Bereavement leave and 11 company-paid holidays.
• 401(k) retirement plan with employer match.
• Professional development training reimbursement.