Tier II Help Desk Analyst and Asset Technician

Location: Alexandria, VA, United States; onsite, Monday through Friday

Company

hirify.global provides IT support and consulting services in a collaborative environment.

What you will do

• Provide Tier II technical support for Intel-based PCs, Apple workstations, mobile devices, printers, and custom business applications.
• Diagnose and remediate workstation issues, install and configure applications, tune performance, and perform workstation imaging and reimaging.
• Support hardware installations, upgrades, repairs, and technical refresh activities for NSF-owned IT assets.
• Manage incidents, service requests, asset records, and resolutions in ServiceNow.
• Conduct hardware asset audits, identify discrepancies, and report findings and compliance status to management and stakeholders.
• Coordinate with IT teams, manufacturers, and the eBusiness team to resolve complex issues and provide staff training on compliance requirements.

Requirements

• Bachelor’s degree and 3 years of experience, Associate’s degree and 5 years of experience, or high school diploma and 7 years of experience.
• Experience in IT support, compliance management, or regulatory affairs.
• Strong troubleshooting, analytical, documentation, written, and oral communication skills.
• Knowledge of relevant regulations and standards, including IT hardware asset management compliance requirements.
• Experience with support ticketing, auditing, and compliance management tools, including ServiceNow.
• Knowledge of hardware and application support, mobile device management, printer support, Active Directory, incident documentation, and root cause analysis.

Nice to have

• ITIL service management, policy analysis, workstation patching and testing, or desktop engineering experience.
• Experience with CRM, ticketing, ACD, release management, or knowledge management systems.

Culture & Benefits

• Onsite work in a challenging, consultative, and collaborative team environment.
• Regular coordination with other IT teams and business stakeholders.
• Full-time schedule from Monday through Friday.