Help Desk Specialist II (IT)

Location: Onsite in Washington, District of Columbia, United States

Salary: $78,540–$106,260, stated as an hourly rate

Company

hirify.global delivers technology solutions and mission services for government, defense, and intelligence organizations.

What you will do

• Provide technical support to end users through telephone, email, and personnel requests.
• Research, troubleshoot, document, track, and resolve hardware and software issues.
• Install, configure, upgrade, and repair computers, laptops, monitors, network infrastructure, printers, scanners, and other peripherals.
• Install and support commercial software and related upgrades, including Windows desktop applications.
• Update the solutions database and monitor compliance with IT policies and procedures.
• Set up new users in IDAM and configure multi-level security LDAP profiles.

Requirements

• 5+ years of experience in information technology or a related field.
• SAP experience required.
• Bachelor’s degree in Computer Science or Information Technology, an associate degree with additional experience, or equivalent experience.
• IAT Level 2 certification within 6 months of hire, such as Security+ CE or CCNA-Security.
• TS/SCI clearance, willingness to submit to a CI polygraph, and eligibility for access to SAP information.
• U.S. citizenship required.

Culture & Benefits

• 401(k) with company match.
• Comprehensive health and wellness packages.
• Paid education, certifications, vacation, and holidays.
• Professional growth and internal mobility opportunities.
• Travel required: 10–25%.