Desktop Technician

TL;DR

Desktop Technician (IT Support): Providing end-to-end IT support for global users with an accent on hardware lifecycle management, identity access, and endpoint security. Focus on troubleshooting macOS/Windows environments, managing device deployments via Jamf/Intune, and ensuring seamless service desk operations in the EMEA region.

Location: Must be based in Madrid, Spain

Salary: €33,000–€48,070

Company

hirify.global is a leader in cloud-first networking and security solutions, protecting 70% of the Fortune 500.

What you will do

• Deliver end-to-end IT support for global users via ServiceNow, in-person, and remote channels.
• Provision and support Apple and Dell devices, including imaging, configuration, and deployment.
• Manage user identity and access using Active Directory and Okta.
• Perform hardware lifecycle management including onboarding, offboarding, and asset tracking.
• Troubleshoot macOS, Windows, network, VPN, wireless, printing, and AV systems.
• Create and maintain knowledge base articles and standard operating procedures.

Requirements

• 3–5 years of experience in desktop or helpdesk support.
• Expertise in Apple and Dell hardware diagnostics and lifecycle management.
• Strong knowledge of macOS and Windows OS performance optimization.
• Proficiency in Microsoft 365, Okta, and identity management workflows.
• Experience with ServiceNow or similar ticketing tools.
• Working knowledge of Active Directory, Intune, and Jamf.

Culture & Benefits

• Comprehensive health coverage and generous paid time off.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Modern office environment with healthy snacks and EV charging.
• Sixteen paid volunteer hours each year.
• Inclusive culture with global employee resource groups.