IT ServiceDesk Specialist (Logistics)

TL;DR

IT ServiceDesk Specialist (System Administration): Providing technical support for essential business services and resolving L1/L2 incidents with an accent on SaaS tool administration and cross-platform environment support. Focus on maintaining IT documentation, managing identity providers like Okta/OneLogin, and optimizing JIRA Service Desk workflows.

Location: Hybrid (Barcelona, Spain). Must be based in Barcelona

Company

hirify.global is a fast-growing multi-category on-demand delivery platform and part of the Delivery Hero Group.

What you will do

• Provide timely and effective support for all internal IT systems.
• Resolve Layer 1 and Layer 2 incidents and service requests.
• Develop and maintain technical documentation and operational procedures.
• Administer and operate various IT tools and systems to ensure business continuity.

Requirements

• Degree in Computer Science or equivalent professional experience.
• 3+ years of full-time experience in IT ServiceDesk.
• Proficiency in supporting both Windows and MacOSX environments.
• Experience with SaaS tools including Google Workspace and Slack.
• Experience with Atlassian JIRA Service Desk.
• Experience with identity management tools like OneLogin or OKTA.

Culture & Benefits

• Hybrid work model with the freedom to work from home two days a week.
• Opportunity to work from anywhere for up to three weeks per year.
• Private health insurance and monthly hirify.global credits for app testing.
• Discounts on transportation, food, and gym memberships.
• Enhanced parental leave and online therapy/well-being benefits.