Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing a portfolio of existing customer accounts to maximize the value of hirify.global's operational data solutions with an accent on customer retention and ARR growth. Focus on conducting business reviews, identifying upsell/cross-sell opportunities, and partnering with cross-functional teams to ensure digital transformation success.

Location: Remote for candidates based in CO, AZ, or TX, or Hybrid in State College, PA. Must be legally authorized to work in the US without visa sponsorship.

Salary: $75,000 base + $45,000 target commission per year

Company

hirify.global provides advanced analytics and operational data solutions that help organizations across various industries improve quality, reduce waste, and drive data-driven decisions.

What you will do

• Manage and grow a portfolio of assigned customer accounts to increase annual recurring revenue (ARR).
• Drive customer retention, renewals, and identify upsell and cross-sell opportunities.
• Conduct regular business reviews to align hirify.global solutions with evolving customer objectives.
• Partner with Customer Success, Sales Engineering, Marketing, and Support teams to optimize the customer experience.
• Maintain accurate account plans, forecasts, and pipeline activity within CRM tools.
• Serve as a trusted advisor to key stakeholders to ensure measurable business outcomes.

Requirements

• 2–3 years of experience in Account Management, Inside Sales, or SaaS sales.
• Proven ability to build relationships, retain customers, and exceed growth goals.
• Must be legally authorized to work in the United States; visa sponsorship is not provided.
• Remote eligibility is strictly limited to residents of Colorado (CO), Arizona (AZ), or Texas (TX).
• Strong consultative communication, presentation, and problem-solving skills.
• Bachelor's degree preferred.

Nice to have

• Experience supporting customers in manufacturing, quality, or industrial environments.
• Familiarity with Lean Six Sigma, Statistical Process Control (SPC), or digital transformation.
• Experience with manufacturing software, MES, or PLM solutions.
• Experience engaging with Plant Managers or VPs of Operations.

Culture & Benefits

• Full health, dental, and vision insurance provided at no cost for full-time employees.
• 401k retirement plan with dollar-for-dollar match up to 6%, fully vested upon hire.
• 4 weeks of annual paid time off and paid holidays.
• Tuition and professional development assistance for ongoing learning.
• Flexible spending accounts for medical, dependent care, parking, and transit.
• Premium onsite amenities at PA Headquarters, including a gym, pool, and game room.