Technology Operations Specialist

TL;DR

Technology Operations Specialist: Supporting data, systems, IT operations, and security within a lean environment with an accent on Salesforce administration, IAM management, and data governance. Focus on standardizing operational processes, maintaining system integrity, and driving continuous improvement across diverse technical platforms.

Location: Must be based in the US (Fully Remote)

Company

A technology and professional services firm specializing in innovative technology management solutions since 2004.

What you will do

• Administer Salesforce, including user management, reporting, and dashboard development.
• Manage helpdesk operations, including ticket triage, resolution, and escalation.
• Oversee IAM solutions such as Okta, Azure AD, and SSO for user lifecycle management.
• Maintain data integrity, quality standards, and governance practices.
• Support cybersecurity initiatives, vulnerability remediation, and compliance efforts.
• Develop and maintain technical documentation, SOPs, and operational workflows.

Requirements

• Must be based in the US
• 5+ years of experience in enterprise IT or operations environments.
• Hands-on experience with Salesforce administration and data reporting.
• Proficiency with helpdesk tools and identity management solutions (Okta, Azure AD).
• Strong background in creating technical documentation and process improvement.
• Advanced skills in Excel and data analysis.

Nice to have

• Experience with Drupal or other CMS platforms.
• Knowledge of cybersecurity fundamentals and risk management.
• SQL or database querying experience.
• Experience with MDM platforms and asset management.

Culture & Benefits

• Opportunity to work in a lean, collaborative team environment.
• Focus on high-impact responsibilities across multiple technical domains.
• Competitive salary package.
• Remote-first work environment.