Spanish Bilingual Patient Access Representative (Healthcare)

TL;DR

Spanish Bilingual Patient Access Representative (Healthcare): Serving as the primary point of contact for patients within a multi-state healthcare network with an accent on intake procedures, appointment scheduling, and insurance verification. Focus on maintaining HIPAA compliance, managing high-volume patient communications, and utilizing EMR systems to ensure seamless clinical operations.

Location: Must be based in the U.S. (Remote, Eastern Time zone alignment required).

Company

hirify.global is a professional services firm providing remote staffing solutions for healthcare and other industries.

What you will do

• Manage incoming patient calls and chats, providing warm transfers as necessary.
• Execute new patient intake procedures and schedule appointments according to clinic protocols.
• Verify patient insurance eligibility and update records using portals like Availity.
• Process referrals, eFaxes, and Notices of Eligibility with high attention to detail.
• Maintain strict adherence to HIPAA privacy standards and departmental guidelines.
• Participate in performance reviews and patient satisfaction initiatives.

Requirements

• Bilingual proficiency in Spanish and English (verbal and written).
• Must be based in the U.S. and able to work Eastern Time hours.
• Must have a static IP address for EMR system access.
• Must have two monitors for daily operations.
• Experience in medical scheduling and customer service.
• Proficiency in Microsoft Office Suite and EMR software (eClinicalWorks preferred).

Culture & Benefits

• 100% remote work environment.
• Unique schedule with half-day Fridays.
• Stable team environment with low turnover.
• Independent contractor status allows for professional flexibility.