L2 Support Engineer (Healthcare)

TL;DR

L2 Support Engineer (Healthcare): Providing second-level technical support for Health Information Systems in Spain and Colombia with an accent on end-user support and back-end components. Focus on collaborating with customers for successful implementation and liaising with development teams on maintenance and hotfixes.

Location: Hybrid: Must be based in Madrid, Spain (office attendance required at least 1 day per week)

Company

A healthcare company focusing on breakthrough solutions at the intersection of health, material, and data science to improve patient lives.

What you will do

• Provide second-level IT support for Health Information products to internal and external customers in Spain and Colombia.
• Act as a subject matter expert for HIS systems, managing everything from end-user support to back-end client components.
• Collaborate with customers to understand their needs and ensure the successful implementation of solutions.
• Liaise with the development team to manage upgrades, maintenance, and hotfixes.
• Offer ongoing support and training to customers to maximize the value of the products.

Requirements

• Bachelor’s Degree or higher and relevant professional experience.
• Minimum 3 years of proven track record in customer support and technical implementation.
• Excellent language skills in Spanish and English.
• Experience in system operations, including monitoring, logging, and troubleshooting.
• Knowledge of Software Development Lifecycle (SDLC) processes.
• Current and valid Driver’s License.

Nice to have

• Coding experience.
• Background in the healthcare industry.
• Proficiency in Portuguese.

Culture & Benefits

• Competitive pay and benefits regularly benchmarked against similar companies.
• Hybrid work model combining remote flexibility with team collaboration in Madrid.
• Commitment to diversity, equity, and inclusion in the workplace.
• Programs designed to support overall physical and financial wellbeing.