Customer Care Specialist (Healthcare)

TL;DR

Customer Care Specialist (Healthcare): Managing healthcare provider inquiries and order lifecycles for a global cancer diagnostics platform with an accent on order management and physician communication. Focus on resolving complex order issues, analyzing customer trends, and collaborating with sales to improve patient experience.

Location: Remote (Must be based in the United States)

Salary: $28 – $31 per hour

Company

A global diagnostics company transforming cancer care using genomic and clinical data, bioinformatic and AI capabilities.

What you will do

• Efficiently manage and monitor orders and cases from submission to completion.
• Perform outbound communication with physician offices via phone, fax, and email to resolve order issues.
• Address inbound calls with empathy and precision to provide comprehensive support.
• Partner with the Sales team to anticipate customer needs and enhance retention.
• Collect and analyze customer feedback and trends to develop improvement strategies.

Requirements

• 2+ years of customer service experience in healthcare, biotech, or laboratory settings.
• Strong understanding of order and case management practices.
• Familiarity with CRM tools, preferably Salesforce.
• Knowledge of PHI protection and adherence to HIPAA compliance standards.
• Bachelor's degree (B.A. or B.S.) is preferred, or equivalent relevant experience.
• Analytical and interpersonal skills for data-driven insights and problem-solving.

Nice to have

• Experience in oncology.

Culture & Benefits

• Recognized as a 2024 Certified Great Place to Work in the US and Israel.
• Competitive compensation package including discretionary bonuses and restricted stock units.
• Purpose-driven environment focused on transforming cancer care.
• Inclusive workforce culture that empowers diverse backgrounds.