Clinical Applications Service Desk Resource (eClinicalWorks)

TL;DR

Clinical Applications Service Desk Resource (eClinicalWorks): Providing technical support and system guidance for clinical applications within a healthcare organization with an accent on issue resolution, process documentation, and user training. Focus on maintaining high service standards, monitoring application performance, and ensuring compliance across 250+ operational sites.

Location: Must be based in the USA. This role is hybrid and requires 50% travel to supported locations.

Company

hirify.global is a dynamic healthcare organization providing support services to senior living, home health, hospice, and home care agencies across the United States.

What you will do

• Resolve service desk tickets related to clinical applications via phone, email, and ticketing systems.
• Monitor application performance and usage to identify and address operational issues.
• Develop and maintain comprehensive documentation for help desk processes and procedures.
• Provide training and guidance to staff to improve self-support capabilities.
• Enforce security measures and SOPs to ensure data protection and regulatory compliance.
• Collaborate with stakeholders to understand operational needs and implement innovative solutions.

Requirements

• Must be based in the USA.
• 1+ years of experience in customer support, training, or clinical application management, specifically with eClinicalWorks.
• Strong problem-solving, troubleshooting, and analytical skills.
• Ability to travel up to 50% of the time to supported locations.

Nice to have

• Experience with Homecare Homebase, Forcura, Waystar, Medalogix, or NVOQ.
• Experience with supply or medication interfaces.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision plans.
• Retirement savings opportunities through a 401(k) with company match.
• Access to a wide range of free e-courses via a Learning Management System.
• Commitment to professional growth through training sessions and seminars.
• Recognition programs like the Moments of Truth Program.