Patient Care Representative

TL;DR

Patient Care Representative: Acting as the frontline of customer experience by answering patient inquiries and resolving issues with an accent on remote communication across text, email, and phone. Focus on maintaining accurate patient records, supporting doctors with requests, and ensuring fast, professional resolution of complaints.

Location: Remote (Philippines, Argentina, Brazil, Chile, Mexico)

Company

hirify.global is a vertically integrated telemedicine company providing HRT for women in menopause with in-house technology and care.

What you will do

• Answer patient questions about products and services via text message, email, and phone calls.
• Handle inbound and outbound calls while maintaining a high level of customer service.
• Resolve patient complaints by identifying the right response and strategy to fix issues quickly.
• Maintain records of patient interactions, process patient accounts, and file documents.
• Assist doctors with requests related to specific patient issues and questions.
• Provide excellent support to internal teams and external customers.

Requirements

• Strong customer service experience in a remote environment.
• English proficiency must be C1 or C2 with excellent written and verbal communication.
• Hands-on experience with Excel/Google Sheets, Word/Google Docs, email tools, and basic computer skills.
• Ability to manage multiple work platforms at once and prioritize work with minimal direction.
• Must have a personal computer and reliable internet connection for remote work.
• Availability Monday–Friday from 1:00 PM to 9:30 PM EST is required.

Culture & Benefits

• Remote-first: work wherever you choose.
• Unlimited paid time off.
• Paid non-working holidays per country of residence.
• Pro-rated 13th-month bonus in select regions and referral bonuses.
• Financial support for online courses and a diverse, global team.

Hiring process

• Interviews to assess communication skills, customer support experience, and ability to work the required EST schedule.
• Evaluation of practical tools familiarity (email, spreadsheets, and support platforms).