Junior Patient Advocate (CO)

TL;DR

Junior Patient Advocate (CO): Helping patients navigate healthcare financial options by enrolling them in philanthropic aid programs and coordinating medication delivery, with an accent on accurate post-enrollment claims work, escalation/appeals for denials, and HIPAA-compliant support. Focus on delivering exceptional customer service in a high-accountability healthcare environment while meeting US Central Time schedule alignment.

Location: Medellin, CO / Lima, PE / Mexico / Argentina / Ecuador

Company

hirify.global is a staffing company operating globally, supporting a HealthTech client focused on simplifying patient access to medical care and financial aid programs.

What you will do

• Enroll qualified patients in philanthropic aid programs and review enrollments for accuracy and completeness.
• Manage post-enrollment work such as submitting claims and ordering medications.
• Escalate and appeal patient assistance denials.
• Order, receive, log, and coordinate timely medication deliveries to the designated pharmacy.
• Provide exceptional customer service to both patients and clients and explain financial options clearly.
• Identify opportunities to improve patient-facing products and services.

Requirements

• Hands-on experience working in healthcare is a must.
• Proven experience in a high-performance, high-accountability environment.
• Excellent written and verbal communication skills in English.
• Strong listening and communication skills, attention to detail, and ability to provide emotional support and empathy.
• Pass a standard background check and drug screen; complete medical clearance per health system requirements (including vaccination mandates).
• Work schedule aligned to US Monday–Friday, 8:00 AM–5:00 PM Central Time.

Culture & Benefits

• Role supports patients in navigating healthcare access and financial assistance.
• High-accountability environment with clear goals and structured scheduling.
• Remote work (if applicable) requires a distraction-free, HIPAA-compliant office setup and wired internet (DSL/satellite/wireless not permitted).
• Internet requirements include minimum 2 Mbps upload and 5 Mbps download, with uninterrupted connection.
• Network setup must support wired gigabit Ethernet connections (wireless working is prohibited).