Customer Success Manager (Adtech)

Location: Philippines (Hybrid)

Company

hirify.global is an AI-powered advertising technology company that integrates media, creative, and intelligence to transform ad experiences for global brands.

What you will do

• Own assigned customer accounts end-to-end, acting as the primary point of contact for all client outcomes.
• Drive adoption, renewals, and expansion to increase customer long-term value and advocacy.
• Proactively identify performance improvement opportunities for clients beyond reactive support.
• Build strong relationships with external media partners including Facebook, Pinterest, and Snapchat.
• Collaborate with internal Sales, Product, and Engineering teams to align platform development with customer goals.
• Represent the voice of the customer internally to improve sales processes and product roadmaps.

Requirements

• Experience in customer success or a similar customer-facing role with clear ownership of relationships.
• Strong knowledge of social advertising platforms (Facebook, Pinterest, Snapchat).
• Ability to translate complex data into practical, actionable insights for clients.
• Strong written and spoken communication skills.
• Willingness to travel for customer meetings and industry events.

Nice to have

• Experience working within media or digital agencies.

Culture & Benefits

• Work within a diverse, multinational team of 750+ members from over 60 nationalities.
• Inclusive environment focused on Diversity, Equity, and Inclusion.
• Opportunity to work with Fortune 500 brands and manage significant ad spend.
• Collaborative culture emphasizing growth and shared impact.