IT Support (IoT)

TL;DR

IT Support (IoT): Providing first-line technical support and sales administration for a smart industrial monitoring platform with an accent on hardware troubleshooting and CRM management. Focus on maintaining IT infrastructure, streamlining onboarding processes, and optimizing cross-departmental system workflows.

Location: On-site in Barcelona

Company

hirify.global is Europe's leading smart monitoring platform for the industry, focused on reducing energy waste and carbon emissions through data insights.

What you will do

• Provide first-line technical support through ticketing systems, email, or in person.
• Troubleshoot and resolve hardware and software issues on laptops, desktops, and mobile devices.
• Manage user accounts, permissions, and IT asset inventory.
• Support IT onboarding and offboarding by preparing accounts and hardware.
• Process sales administrative requests such as deal splits and supplier forms.
• Act as a liaison between Sales, Onboarding, and Finance to streamline system processes.

Requirements

• 1–3 years of experience in IT support.
• Strong understanding of hardware, software, and networking fundamentals.
• Must be based in Barcelona for on-site work.
• English: Proficient (B2) for work purposes.
• Detail-oriented and comfortable managing multiple priorities independently.

Culture & Benefits

• Opportunity to play a vital role in a high-growth scale-up.
• Open, collaborative culture where initiative and ownership are valued.
• Provision of all necessary equipment (laptop, phone, etc.).
• Company-provided lunch, drinks, and team activities.