Senior Manager, Operating Model Design & Transformation (Fintech)

TL;DR

Senior Manager, Operating Model Design & Transformation (Fintech): Leading end-to-end business transformation and operating model development for a large-scale banking function with an accent on organizational design, governance, and strategic execution. Focus on building future-state squads, integrating emerging capabilities like AI, and driving complex change initiatives in a matrixed environment.

Location: Must be based in or able to work from Leeds (Hybrid)

Salary: £78,098 – £91,880

Company

A major UK-based financial services institution focused on digital transformation and modernizing banking experiences for millions of customers.

What you will do

• Develop and prioritize operating model strategies, including structure, governance, and ways of working.
• Lead end-to-end business build activities to evolve service delivery and colleague experience.
• Manage complex organizational restructuring and change delivery in a structured, colleague-centric manner.
• Influence senior leadership and stakeholders up to ExCo level to support strategic decision-making.
• Represent the function in group-wide programs to ensure alignment and responsiveness.
• Contribute to the integration of emerging technologies, including AI and automation, into future operating models.

Requirements

• Proven experience in operating model strategy and organizational transformation within large, complex organizations.
• Strong background in business architecture, strategy development, and implementation.
• Track record of influencing and delivering outcomes in matrixed environments with senior stakeholders.
• Experience with organizational development, governance, and consultation processes.
• Ability to operate at pace while balancing critical thinking with hands-on delivery.
• Must be able to work in a hybrid capacity based in Leeds.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes.
• 30 days of holiday plus bank holidays.
• Comprehensive wellbeing initiatives and generous parental leave policies.
• Inclusive culture with a focus on diversity, including menopause health support and Working with Cancer initiatives.