Customer Success Manager (Proptech)

TL;DR

Customer Success Manager (Proptech): Managing a portfolio of strategic customers to ensure product adoption, retention, and long-term value with an accent on post-sales relationship ownership and energy data interpretation. Focus on driving measurable business outcomes, managing renewals, and collaborating cross-functionally to mitigate churn.

Location: Sydney, Australia (Hybrid or Remote)

Salary: £110,000 - £130,000

Company

A professional services firm facilitating growth and customer success within the proptech, IoT, and energy management sectors.

What you will do

• Act as the primary post-sales contact and trusted partner for a portfolio of strategic accounts.
• Drive product adoption and translate complex energy and platform data into practical business outcomes for customers.
• Own the renewal process for assigned accounts to ensure high retention and minimal churn.
• Collaborate with Sales to identify upsell and cross-sell opportunities aligned with customer value.
• Coordinate onboarding and handover activities with Implementation, Support, and Engineering teams.
• Act as the voice of the customer, sharing insights and friction points to improve the product and internal workflows.

Requirements

• Proven experience in Customer Success, Account Management, or B2B customer-facing roles.
• Tertiary qualification in Business, Marketing, Communications, IT, or equivalent professional experience.
• Strong stakeholder management skills and the ability to build trusted relationships.
• Commercial awareness with a track record of supporting renewals and account growth.
• Must be based in or able to work from Sydney, Australia.

Nice to have

• Experience in SaaS, IoT, energy, proptech, or infrastructure sectors.
• Understanding of energy management, metering, or sustainability data.

Culture & Benefits

• Flexibility to work in a hybrid or remote environment.
• Supportive, high-performance team culture promoting accountability.
• Proactive "do what matters most" mindset focused on continuous innovation.
• Opportunity to work in a dynamic, evolving environment with significant impact on customer experience.