Commercial B2B Operations Support Representative

TL;DR

Commercial B2B Operations Support Representative: Coordinating B2B order, invoicing, and customer portal processes to support key accounts with an accent on accurate manual invoicing, tender submissions, and maintaining up-to-date electronic catalogues. Focus on solving time-sensitive customer and order discrepancies while partnering across Sales, Finance, Buying, and Supply Chain to deliver on-time requirements.

Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

Company

Support role within hirify.global’s B2B team, helping key customers do business through coordinated operations.

What you will do

• Coordinate B2B operational processes with the B2B Sales/support teams and line manager to complete tasks effectively.
• Produce accurate manual invoicing and consolidated statements for key account customers to support prompt payments.
• Upload invoices to customer-specific portals within agreed timeframes.
• Proactively manage bulk order processes for key account customers in partnership with Finance, Buying, and Supply Chain.
• Support tender submissions by identifying products and accurately inputting tenders into the portal.
• Create and maintain electronic catalogues, price files, and portal loads with the latest catalogue versions.

Requirements

• Proven experience delivering high-quality customer service and responding to customer needs and concerns.
• Strong attention to detail with the ability to spot discrepancies across different platforms.
• Ability to work in a time-sensitive, deadline-driven environment and manage priorities and workloads.
• Strong product awareness and understanding of key accounts and their customers.
• Confident communication at all levels with clear, concise messaging.
• Previous experience using Excel at basic/intermediate level.

Culture & Benefits

• Hybrid working with up to 2 days working from home.
• Permanent full-time role (37.5 hours) with flexible start and end times around core hours.
• 28 days’ holiday (including bank holidays), increasing with service up to 33 days.
• Up to 14% employer pension contributions, life cover up to 4x salary, and a health cash plan.
• Discounts at hirify.global and B&Q, plus wellbeing support and development programmes.

Hiring process

• Applications reviewed individually; shortlisted candidates invited for a call or Teams video for an informal chat.
• Expect a comprehensive process with regular contact from the Talent Acquisition team.