NIHL Administrator

TL;DR

NIHL Administrator: Managing claims administration workflows for the Casualty team with an accent on portal document handling, Excel-based data cross-checking, and accurate monthly bordereau updates before client issuance. Focus on maintaining high data accuracy, prioritising workload effectively, and handling enquiries via phone while ensuring compliance with client processes.

Location: Glasgow

Company

hirify.global is a specialist professional services and technology firm delivering solutions across the risk and insurance value chain.

What you will do

• Monitor online portals, download documentation, and attach files to the correct records.
• Review Excel enquiry spreadsheets, cross-check against internal data, and investigate potential matches.
• Review and update monthly bordereau data and ensure analysis is correct before issuing to clients.
• Answer telephone calls and handle general enquiries.
• Perform scanning/photocopying and other administrative tasks supporting business objectives.

Requirements

• British Citizenship required (sole British national or dual national with one part being British) with no restrictions on working in the UK.
• Previous experience in an administration role.
• Good standard of written English.
• Proficiency with office tools, including Word and Excel.
• High accuracy in data input and strong attention to detail.
• Ability to prioritise workload, manage time effectively, and seek guidance when needed to support compliant decision-making.

Culture & Benefits

• Hybrid workplace type.
• 25 days holiday plus UK bank holidays, with potential to increase over time and ability to buy up to 5 additional days per year.
• Professional growth support including training programs and funding for professional qualifications.
• Pension contributions (5% employee and 5% employer) and life assurance (x4).
• Employee discounts via an Exclusive Rewards Platform and other wellbeing support including an EAP helpline.
• Flexible working and inclusive employment policies.

Hiring process

• CV review and an initial phone call.
• Interview followed by offer and hiring.