Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing a portfolio of customer relationships for a remote-work enablement platform with an accent on account expansion, platform adoption, and operational excellence. Focus on identifying growth opportunities, executing cross-sell/upsell strategies, and optimizing the customer onboarding experience.

Location: Hybrid in New York

Salary: $100,000–$150,000 OTE

Company

hirify.global provides a platform that allows companies to curate and deliver equipment, products, and services to remote employees, streamlining onboarding and offboarding.

What you will do

• Manage a portfolio of active customer accounts as the primary relationship lead.
• Onboard new customers to ensure strong platform adoption and revenue ramp.
• Analyze usage and buying patterns to drive increases in order frequency and spend.
• Execute cross-sell and upsell opportunities to grow incremental revenue.
• Collaborate with Operations and Product teams to resolve customer issues and root causes.
• Conduct strategic business reviews focusing on performance metrics and expansion.

Requirements

• 3–5 years of experience in account management, customer success, or commercial client-facing roles.
• Proven track record of driving revenue growth within existing accounts.
• Tech-savvy background in IT hardware, SaaS, or IT services ecosystems.
• Strong operational instincts and ability to solve problems cross-functionally.
• Ability to handle both strategic high-level conversations and tactical execution.
• Location: Must be based in New York for hybrid work

Culture & Benefits

• Revenue-generating role with a competitive base salary plus bonus (OTE).
• Opportunity to work in the growing remote-work enablement sector.
• Cross-functional collaboration with Sales, Operations, Product, and Finance teams.