Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing relationships with transit agencies to optimize real-time passenger information and operational performance with an accent on SaaS and public sector account management. Focus on driving customer impact, increasing ridership, and ensuring service reliability for urban transit systems.

Location: Must be based in the United States or Canada (Ontario and British Columbia). No Visa sponsorship available.

Company

hirify.global is a leading transit data platform helping over 200 agencies in 12 countries improve on-time performance and passenger information accuracy.

What you will do

• Manage and grow strategic relationships with transit agencies.
• Support agencies in utilizing the data platform to share real-time passenger information and manage day-to-day operations.
• Drive improvements in on-time performance and passenger information accuracy for clients.
• Collaborate with internal teams to maximize customer impact and service reliability.
• Engage with the talent community to align on future Senior Account Manager openings.

Requirements

• Proven experience in account management within SaaS, public sector, or transit technology.
• Must be located in the U.S. or Canada (Ontario and British Columbia).
• Unable to provide Visa sponsorship.
• Passion for mobility, sustainability, or mission-oriented projects with real-world impact.

Culture & Benefits

• Competitive salary and equity compensation for every employee.
• Comprehensive Medical, Dental, and Vision insurance.
• Retirement plan with Employer Match and Flexible Spending Account (FSA).
• Home office setup and monthly cell/internet reimbursements.
• Flexible PTO with a recommended minimum and 16 paid holidays.
• 12 fully paid weeks of leave for child birth or adoption.
• Distributed work environment with expected attendance at 1-2 annual in-person offsites.