Account Manager (AI)

TL;DR

Account Manager (AI/SaaS): Managing a portfolio of installed base accounts to drive retention and ARR expansion within an AI-powered revehirify.global architecture platform with an accent on strategic relationship building and AI feature adoption. Focus on identifying upsell opportunities, navigating complex stakeholder environments in finance and IT, and leveraging AI tools for account planning.

Location: Remote (Canada)

Salary: CA$115,000 – CA$155,000 per year

Company

AI-powered revehirify.global architecture platform unifying CPQ, billing, and revehirify.global lifecycle management into a single system.

What you will do

• Own a book of installed base accounts as the primary relationship and commercial owner.
• Develop and execute account plans to drive retention and long-term ARR growth.
• Build multi-threaded relationships with sales ops, finance, IT, and executive stakeholders.
• Drive adoption of AI capabilities by connecting platform features to specific business outcomes.
• Identify and close upsell and cross-sell opportunities, owning the full expansion cycle.
• Act as the internal voice of customers, providing structured feedback on AI features to product and leadership.

Requirements

• Proven track record in enterprise SaaS account management or customer success with renewal and expansion targets.
• Deep familiarity with SaaS order-to-cash workflows, recurring revehirify.global models, and ARR expansion mechanics.
• Genuine fluency with AI tools in daily workflows and the ability to champion AI adoption with customers.
• Strong commercial instincts to identify business cases and close expansion opportunities.
• Ability to build credibility with technical and financial buyers and navigate to executive relationships.
• Must be based in Canada.

Nice to have

• Experience with CPQ, subscription billing, or revehirify.global management platforms (Salesforce CPQ, Zuora, NetSuite).
• Background managing accounts through product transitions or new feature rollouts.
• Familiarity with customer health scoring, NPS programs, or churn risk frameworks.
• Experience driving AI tool adoption within a customer base.

Culture & Benefits

• Competitive compensation with comprehensive health, vision, dental, and life insurance.
• Integration into the Silicon Valley tech ecosystem, working on cutting-edge SaaS and finance challenges.
• Opportunity to influence the development of groundbreaking AI-native products.
• High-energy, collaborative culture that values creativity, ownership, and ambition.