Training and Development Supervisor (Edtech)

TL;DR

Training and Development Supervisor (Education): Leading a training facilitation team for a Customer Experience Center with an accent on aligning learning goals with business objectives. Focus on designing training programs, coaching trainers, and integrating AI tools to improve business outcomes.

Location: Must reside within a 30 mile radius of Lincoln, NE. Hybrid model: 24 hours of in-office work per week.

Salary: Minimum $60,000 annually

Company

A diversified and innovative company serving as a student loan servicer and higher education expert.

What you will do

• Lead, train, develop, and retain a team of trainers through one-on-one coaching.
• Assist in the design, development, and delivery of training programs and course curricula.
• Track participation and evaluate the effectiveness of training via assessment and feedback mechanisms.
• Develop and distribute reports on training outcomes and trainer performance.
• Partner with subject matter experts to implement and communicate policy or system changes.
• Integrate artificial intelligence tools responsibly to increase efficiencies.

Requirements

• United States citizenship is required (must complete US Government security clearance).
• 3 years of experience in training and development.
• 2 years of leadership experience.
• Bachelor’s degree in education or a related field (preferred).
• Proficiency in MS Office (PowerPoint, SharePoint, Teams, Word).

Nice to have

• Experience with AI tools, agents, and automation (e.g., Copilot, Claude, Power BI).

Culture & Benefits

• Comprehensive health package: medical, dental, vision, HSA, and FSA.
• Financial benefits: 401K, student loan repayment, and employee stock purchase program.
• Generous earned time off and tuition reimbursement.
• Performance-based incentive pay and a robust wellness program.
• Hybrid work environment promoting work-life balance and in-person collaboration.