Support Enablement Manager (SaaS)

TL;DR

Support Enablement Manager (SaaS): Developing and delivering comprehensive training and enablement programs for the Support organization with an accent on technical readiness, onboarding, and continuous skill development. Focus on driving data-driven performance improvements, collaborating with cross-functional teams, and ensuring support engineers are equipped to troubleshoot complex identity infrastructure.

Location: Hybrid role requiring presence in Bellevue, WA; Chicago, IL; or Toronto, ON.

Salary: $114,000 – $157,300 USD (US) / $110,700 – $150,700 CAD (Canada).

Company

Okta is a leading identity and access management provider, securing digital identities from AI to human users through neutral, trusted infrastructure.

What you will do

• Identify and communicate technical and role readiness needs for the Support organization.
• Design, create, and deliver enablement programs ranging from onboarding to everboarding.
• Partner with cross-functional teams, including product and content development, to build effective training solutions.
• Take a data-driven approach to measure the impact of enablement initiatives and performance management.
• Lead discovery sessions with business leaders to refine requirements and program goals.
• Engage continuously with Support Engineers to validate requirements and gather feedback for program curation.

Requirements

• 5+ years of experience in Support Engineering or a similar role within a Support organization.
• 5+ years of enablement experience in the software industry.
• Demonstrable communication and executive presence skills.
• Ability to work effectively in a fast-moving, highly matrixed environment.
• Deep understanding of support and enablement strategies.
• Ability to work independently and thrive in a dynamic environment.

Nice to have

• Current Okta certification.
• Experience in support operations and program management.
• Industry and product knowledge.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match (US) or RRSP with match (Canada).
• Flexible spending accounts and telemedicine services.
• Paid leave including PTO and parental leave.
• Commitment to social impact and fostering a global community across 20+ offices.