Director, Global Customer Training (SaaS)

TL;DR

Director, Global Customer Training (SaaS): Leading a revenue-generating training organization responsible for designing, delivering, and improving customer education across a diverse software product portfolio with an accent on P&L management, curriculum strategy, and team leadership. Focus on scaling training operations, automating data flows between LMS and CRM systems, and aligning educational content with product release cycles.

Location: Must be based in the United States

Salary: $120,000–$145,000

Company

hirify.global is a global leader in sector-specific software solutions for manufacturers, providing tools for design, engineering, product selection, and revenue operations.

What you will do

• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability.
• Lead instructional design strategy for instructor-led and self-paced content across multiple product lines.
• Manage a globally distributed team of six instructors, providing coaching and professional development.
• Oversee the learning management system (Docebo) and integrations with Salesforce, Workato, and NetSuite.
• Drive operational efficiency through workflow automation and cross-system data integrity.
• Partner with Sales, Customer Support, and Product teams to align training roadmaps with customer adoption priorities.

Requirements

• 10+ years in customer education, training, or instructional design, with at least 5 years in a leadership role.
• Demonstrated experience managing a training function with revenue responsibility.
• Strong instructional design skills across various modalities (ILT, vILT, eLearning).
• Proficiency with LMS platforms and CRM/ERP-adjacent systems.
• Experience managing globally distributed teams across time zones.
• Must be based in the United States and available during Eastern Time (ET) working hours.

Culture & Benefits

• Competitive base salary with bonus eligibility.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan with company contributions.
• Generous PTO, sick leave, and parental leave policies.
• Employee Assistance Program and life insurance.

Hiring process

• Completion of a 30-minute online pre-employment assessment.