Consumer Operations Analyst

TL;DR

Consumer Operations Analyst (SQL/Reporting): Identify operational risks and inefficiencies in Consumer Loans operations by analyzing data, building monitoring and reporting tools, and executing improvements end-to-end with an accent on root cause analysis, borrower/operational impact quantification, and stakeholder-ready recommendations. Focus on designing solutions, triaging issues, and driving measurable operational performance improvements through continuous process improvement.

Location: Lincoln, NE

Salary: $50k - $70k annually (DOE)

Company

hirify.global is a diversified company providing student loan servicing, consumer lending, payments processing, renewable energy solutions, and education services.

What you will do

• Develop and maintain reporting tools and monitoring outputs to surface operational trends, anomalies, and risks.
• Run data querying and analysis (including SQL) to investigate findings, determine root cause, quantify affected populations, and assess borrower/operational impact.
• Translate data findings into clear recommendations with priority rationale and communicate them to the right stakeholders.
• Design and implement solutions to operational problems, pressure-testing hypotheses using process and system knowledge.
• Perform initial triage on issues and present context, impact assessment, and prioritization recommendations to operations leadership and cross-functional partners.
• Maintain documentation for processes, data definitions, reporting logic, and system functionality; manage multiple concurrent work items and escalate when needed.

Requirements

• 3-4 years of experience in an analytical, student loan, technical, problem-solving, or project management position (required).
• Experience with database concepts and simple query language (SQL) (required).
• Some experience with analytical tools such as Power BI and/or Advanced Excel.
• Some experience with project management on small to medium projects.
• Ability to work in a hybrid environment with a standard schedule split for associates residing within 30 miles of an office.

Culture & Benefits

• Hybrid work environment with an in-office/work-from-home split (24/16 hours) for associates within 30 miles of an office.
• Medical, dental, and vision insurance; HSA and FSA options.
• 401K and student loan repayment, generous earned time off, and performance-based incentive pay.
• Life insurance & AD&D, employee assistance program, employee stock purchase program, and tuition reimbursement.
• Short- and long-term disability coverage and a robust wellness program.

Hiring process

• Applications may be initially reviewed using automated/AI-enabled tools to identify relevant skills; a recruiter makes final decisions.
• Recruiter reviews applications and determines which candidates move forward in the hiring process.