Leasing Specialist

TL;DR

Leasing Specialist (Applicant Services): Guiding applicants through the leasing and application process with an accent on eligibility determination, waitlist management, and documentation compliance. Focus on delivering high-quality customer service and supporting the mission of providing affordable housing to diverse communities.

Location: Must be based in Portland, ME

Salary: $23.50 - $25.50/hour

Company

A nonprofit organization dedicated to housing development, property management, and assisted living solutions in Maine and New Hampshire.

What you will do

• Guide applicants through the leasing and application process.
• Support eligibility determinations and manage waitlists.
• Ensure accuracy and compliance with housing documentation.
• Collaborate with Property Management to market available homes.
• Provide timely updates and high-level customer service to applicants.

Requirements

• High school diploma or equivalent required.
• Minimum two years of experience working in an office setting.
• Excellent customer service and communication skills.
• Proactive critical thinking and sound judgment.
• Proficiency in major office software applications.

Nice to have

• Experience working with disadvantaged populations.
• Familiarity with eligibility determination processes.
• Understanding of fair housing practices and regulations.

Culture & Benefits

• Employer-paid health and dental plans.
• 401(k) retirement plan with up to 6% immediate vested match.
• 13 paid holidays and generous earned time starting with 19 days in the first year.
• Employer-paid life and disability insurance.
• Professional development assistance and tuition reimbursement.