Revenue Operations Manager (SaaS)

TL;DR

Revenue Operations Manager (SaaS): Driving operational excellence across Support and Professional Services organizations with an accent on process design, capacity planning, and reporting infrastructure. Focus on building scalable systems, optimizing service delivery models, and translating operational data into actionable insights to improve customer retention and revenue outcomes.

Location: Must be based in the United States (Remote)

Salary: $125,000 – $154,000 USD

Company

hirify.global is a WebOps platform that enables organizations to manage, iterate, and scale WordPress and Drupal websites in the cloud.

What you will do

• Partner with leadership to define delivery models, capacity planning, and resource allocation for Support and Services teams.
• Build and optimize reporting on service delivery, support performance, CSAT, and time-to-value metrics.
• Lead root-cause analysis on support escalations and onboarding friction to identify systemic improvement opportunities.
• Manage and optimize the Support and Services tech stack to ensure accurate data flow and tool adoption.
• Collaborate with RevOps peers to ensure smooth handoffs across Sales, CS, and Services functions.
• Translate operational data into actionable insights to drive efficiency and improve customer experience.

Requirements

• 6–10 years of experience in Revenue, Services, Support, or Business Operations within a B2B SaaS environment.
• Strong analytical and modeling skills, including experience with utilization models, SLA tracking, and capacity planning.
• Proven ability to synthesize complex data into clear business recommendations.
• Excellent project management skills with a track record of driving cross-functional initiatives.
• Must be authorized to work in the U.S. (Visa sponsorship is not available).
• Hands-on ownership mindset with a balance of strategic thinking and execution.

Culture & Benefits

• Industry competitive compensation and equity plan.
• Comprehensive medical insurance including Health, Dental, and Vision.
• Flexible time off, sick days, and 13 paid holidays.
• Paid parental leave with family planning benefits.
• Monthly wellness allowance and access to LinkedIn Learning.
• Collaborative work environment with team-based and company-wide events.