Customer Care Travel Advisor

TL;DR

Customer Care Travel Advisor (TravelTech): Delivering exceptional customer service and travel support for corporate clients with an accent on complex itinerary management and policy compliance. Focus on resolving travel disruptions, providing white-glove concierge service, and ensuring seamless business mobility under pressure.

Location: Must be based within commuting distance of Chicago, Illinois

Salary: $22 per hour

Company

hirify.global is a global SaaS platform transforming the business travel and spend management market through automation and human-centric support.

What you will do

• Execute bookings and modifications via phone, live chat, and email.
• Coordinate complex, multi-city international trips including air, rail, and lodging.
• Enforce corporate travel policies and preferred vendor contracts.
• Provide white-glove concierge service for C-suite executives.
• Monitor global events and proactively reroute travelers to ensure safety.

Requirements

• Must be based within commuting distance of Chicago, Illinois
• 3+ years of experience in a high-touch customer service environment.
• Exceptional problem-solving skills and ability to work under pressure.
• Tech-savvy with the ability to manage multiple SaaS platforms simultaneously.
• Crystal-clear professional communication skills.

Culture & Benefits

• Competitive hourly compensation plus equity ownership.
• Comprehensive medical, dental, and vision plans with company contributions.
• 401(k) plan with company matching.
• Generous time off including 20 vacation days, 12 public holidays, and paid parental leave.
• Wellbeing support through Spring Health and gym subscriptions.
• Relocation support available for eligible roles.