Customer Experience Specialist

TL;DR

Customer Experience Specialist (Customer Support): Managing ongoing customer relationships and the full sales lifecycle with an accent on lead management and CRM discipline. Focus on responding to inquiries, guiding customers to service solutions, and ensuring high-quality follow-up in a deadline-driven environment.

Location: Must be based in the US (Marietta, GA office or remote).

Company

hirify.global provides comprehensive technical and engineering service solutions.

What you will do

• Serve as the primary point of contact for assigned customer accounts.
• Manage inbound inquiries via phone, email, and web channels.
• Oversee the full lifecycle of leads and opportunities from intake to closure.
• Identify customer needs and recommend appropriate service solutions.
• Maintain accurate and detailed records within the CRM system.
• Follow up with clients to ensure service satisfaction and document outcomes.

Requirements

• 2 to 4 years of experience in inside sales or customer service.
• Must be based in the United States.
• Proven ability to manage multiple client relationships simultaneously.
• Experience maintaining leads and opportunities in a CRM system.
• Strong organizational, time management, and communication skills.
• High school diploma or equivalent.

Nice to have

• Experience with Microsoft Dynamics CRM.

Culture & Benefits

• Professional office or remote work environment.
• Opportunity to work in a high-volume, deadline-driven setting.
• Focus on accountability and ownership of customer pipelines.