Travel Claims Examiner Customer Service Representative

TL;DR

Travel Claims Examiner Customer Service Representative: Serving as the primary point of contact for reporting claims and initiating the claims process with an accent on delivering white-glove service to claimants. Focus on assessing coverage eligibility, processing claims independently, and maintaining HIPAA compliance in a fast-paced environment.

Location: Must be based in the United States

Salary: $16.85–$21.00 per hour

Company

hirify.global is a global insurance distribution platform providing specialized wholesale brokerage, program administration, and niche insurance solutions.

What you will do

• Serve as the first point of contact for claimants and callers.
• Independently process travel claims according to policy guidelines.
• Analyze business materials, technical procedures, and benefit plans to assess coverage.
• Manage incoming and outgoing calls with claimants and suppliers professionally.
• Maintain accurate records and ensure strict HIPAA compliance.
• Meet established performance standards for both claim quality and processing volume.

Requirements

• Must be based in the United States
• Excellent interpersonal, verbal, and written communication skills.
• Intermediate proficiency in Microsoft Office programs.
• Strong time management and problem-resolution capabilities.
• Ability to work effectively in a fast-paced, team-based environment.
• Ability to function independently within established guidelines.

Culture & Benefits

• Opportunity to work within a large, stable global insurance organization.
• Commitment to white-glove service and operational excellence.
• Equal opportunity workplace with a focus on professional development.
• Collaborative team environment with clear performance standards.