Customer Success Consultant (SaaS)

TL;DR

Customer Success Consultant (SaaS): Managing high-value global strategic accounts by driving platform adoption, executing engagement strategies, and maximizing revenue growth with an accent on consultative relationship management and technical product training. Focus on diagnosing client challenges, collaborating with internal cross-functional teams, and ensuring long-term retention through proactive account health monitoring.

Location: Must be based in the USA (New Orleans, LA preferred).

Salary: $78,000–$102,000 (including commission).

Company

hirify.global is a global software leader in technology-enabled insights, providing a platform that automates the insights gathering process for over 3,200 companies worldwide.

What you will do

• Serve as the primary operational point of contact for a portfolio of high-value Global Strategic Accounts.
• Monitor account health metrics and execute action plans to drive platform adoption and retention.
• Provide training on self-service products to ensure users maximize the platform's potential.
• Collaborate with Sales, Product, and Support teams to pitch new products and resolve client issues.
• Identify and execute opportunities for upsells, cross-sells, and horizontal expansion.
• Travel regularly to visit major accounts to strengthen partnerships and drive growth.

Requirements

• Must be based in the USA with the ability to travel for client visits.
• Relevant experience in Customer Success, Account Management, or project delivery within SaaS or Market Research.
• Proven track record of managing high-value accounts and achieving revenue targets.
• Excellent communication skills with the ability to present to C-level clients.
• Strong quantitative data analysis skills and disciplined, self-motivated work ethic.
• Ability to work in a fast-paced, dynamic environment across multiple time zones.

Nice to have

• Technical literacy of software and technology solutions.
• Exposure to API integrations and customized applications.
• Experience with Salesforce or Omni Analytics.
• Fluency in Spanish.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance options.
• 401K plan with company matching.
• Generous PTO and unlimited sick days.
• Paid maternity and paternity leave.
• Remote work flexibility.