Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the customer experience for a scaled book of higher education clients with an accent on data-driven insights and proactive risk mitigation. Focus on leveraging AI tools to optimize workflows and scaling customer health strategies within the North American territory.

Location: Must be based in the US

Salary: $80,000 – $85,000

Company

hirify.global is an educational technology company dedicated to creating intuitive products that simplify learning and personal development.

What you will do

• Manage the customer experience for a scaled book of business in North America.
• Analyze usage data to uncover actionable insights and proactively identify customer risks.
• Collaborate with Sales and Renewals teams to achieve growth and retention targets.
• Act as the voice of the customer to internal Product and Strategy teams.
• Utilize AI tools to optimize workflows and scale efficiencies in account management.

Requirements

• Must be based in the US
• Bachelor's degree or 4+ years of Account Management experience.
• Strong understanding of Customer Success principles in a SaaS environment.
• Proficiency in utilizing AI tools to refine processes and scale workflows.
• Exceptional written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.

Nice to have

• Experience and knowledge within the higher education industry.

Culture & Benefits

• Competitive compensation with an employee ownership program.
• Flexible remote work culture.
• Generous time off, including an annual company-wide recharge week in December.
• Comprehensive wellness programs and mental health support.
• Annual learning and development stipends.